Making Student Loans Easier

Servicing Your Nova Scotia Student Loan
New User? Register!

Before You Start

Before you register for Resolve On-Line Services, follow our registration checklist:

Learn How To RegisterTop

It may take you up to five minutes on-line to complete your Resolve On-Line Services registration.

Once your registration is complete, you will be able to view and change your contact information with Resolve. You will also be able to review loan information for any Nova Scotia Student Loan if you were receiving Nova Scotia student loans or if you entered repayment of your student loan on or after November 1, 2007.

Note: For information on any Nova Scotia Student Loans which entered repayment on or prior to October 31, 2007 you will need to contact your Lending Institution.

There are four steps to Resolve On-Line Services registration.

  1. Verify your identity

    In order to verify your identity, you will need to enter:

    If you do not have your Nova Scotia Student Loan Number, Contact Us.

    Resolve takes steps to ensure the security of the information you transmit. For more information, visit Security and Privacy.

  1. Create a Username
  2. Create a Password and provide answers to three secret questions
  3. Accept the User Agreement
Forgot your Password or Username?Top

If you forget your Password, you may retrieve it by selecting Forgot Your Password? at the lower right corner of the Sign On page. Once you have correctly answered the three secret questions you selected at registration, your Password will be restored.

If you forget your Username, you will have to reconfirm your identity with Resolve by repeating the registration process. This practice ensures that only you are granted on-line access to your Nova Scotia Student Loan information.

PrivacyTop

Nova Scotia Student Assistance and Resolve are committed to providing visitors with Web sites that respect their privacy. For more information, visit www.foipop.ns.ca.

Security

The security of Resolve On-Line Services depends both on Resolve and you, the user.

Resolve

Resolve is committed to providing you with secure on-line services.

Resolve has taken measures to ensure that your electronic information changes with us are secure and that your privacy is protected.

Resolve On-Line Services use 128-bit Secure Socket Layer (SSL) encryption to protect your information. Encryption electronically scrambles the data stream between your computer and our server. This minimizes the risk that Internet hackers and other users will alter or view information being transmitted. You must be using a browser with 128-bit encryption in order to access this site. 128-bit SSL encryption is one of the most secure forms of encryption available in North America.

Note

While every possible effort has been made to ensure the safety and integrity of Resolve On-Line Services, the Internet exists as a public network and therefore is outside of Resolve's control.

The User

As a user of Resolve On-Line Services, you must fulfill certain responsibilities to contribute to the security of your Nova Scotia Student Loan information.

  1. Keep your Password a secret! If you believe that your Password has been stolen or compromised, Contact Us immediately.
  2. If you leave your computer on after completing information changes with Resolve On-Line Services, clear the cache and close and re-open the browser to eliminate copies of Web page(s) that may have been stored on your computer's hard drive. If you are using Netscape Navigator, clear both your browser's disk cache and memory cache. If you are using Internet Explorer, clear your disk cache, then close and re-open your browser. For more information, see Technical FAQ.
  3. Never send confidential information such as your Social Insurance Number (SIN) via e-mail. Our e-mail does not have secure transmission capabilities.
  4. Use a browser that supports 128-bit encryption. Not sure if you have 128-bit encryption? See Browser Requirements, below.
Browser RequirementsTop

In order to use Resolve On-Line Services, your browser must:

Not sure if your browser supports 128-bit Secure Sockets Layer 3.0 encryption?

  • Netscape: Select Help from the Menu Bar, then click on About Netscape or About Communicator. A screen of information will appear. If the screen refers to U.S. security or Domestic security, then your browser DOES SUPPORT 128-bit encryption. Note: If the screen refers to International Security, then your browser DOES NOT support 128-bit encryption.
  • Internet Explorer: Select Help from your browser's menu bar, then click on About Internet Explorer. Check the window that appears for a heading called Cipher Strength. If 128-bit appears to the right of Cipher Strength, then your browser supports 128-bit encryption.
Hours of ServiceTop

Resolve On-Line Services operate 21 hours a day, seven days a week.

This service is not available 24 hours a day due to daily maintenance activities. Even if you are already in Resolve On-Line Services, any information you submit after hours will not be accepted.

You can use the following table to check Resolve On-Line Services hours of service for your province or territory:

Time Zone   Region Hours of Operation
Pacific British Columbia and Yukon 3:00 a.m. to midnight
Mountain Alberta, Northwest Territories, and Nunavut 4:00 a.m. to 1:00 a.m.
Central Saskatchewan, Manitoba, Northwest Territories, Western Ontario and Nunavut 5:00 a.m. to 2:00 a.m.
Eastern Ontario, Quebec, and Nunavut 6:00 a.m. to 3:00 a.m.
Atlantic (i) New Brunswick, Nova Scotia, and PEI 7:00 a.m. to 4:00 a.m.
Atlantic (ii) Newfoundland and Labrador 7:30 a.m. to 4:30 a.m.

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